If you're experiencing financial hardship and are unable to make your payment, please don't hesitate to contact our Customer Service team. While we don't have the ability to skip payments, we can work with you on a case-by-case basis to find a solution that works for you. Please reach out to us via email, hotline, or Live Chat to discuss your situation and explore options for assistance. We're here to support you through any difficult times and help ensure that you can keep enjoying your Remospace furniture.

Your credit or debit card will be charged for the first month when you place your order. Your plan will begin on the day of delivery, and you will be charged monthly thereafter, starting one month after the delivery date. This ensures that you are not charged until you have received your furniture. If you are an existing customer, you can view your payment history by logging into your account here.

We do not currently offer exchanges for our "buy now" items. However, if you wish to return the item, you can do so within 7 days of delivery for a $59 restocking fee per item. If you'd like to purchase a different item instead, you can place a new order at any time. To initiate a return or place a new order, please contact our Customer Service team, and we will be happy to assist you.

If you need to change your delivery time, don't worry! You can change it up to 48 hours before the scheduled delivery date. Simply contact us via our hotline or email, and we'll take care of the rest!

We understand the challenges of living in a walk-up, and we're happy to deliver to buildings with 2-6 floors. However, please note that some of our furniture items require an elevator to be delivered. To ensure a smooth delivery experience, please check the product description before adding items to your cart, and inform our team in advance if you live in a walk-up building.

We do our best to deliver your items efficiently and safely, but sometimes mistakes can happen. We recommend inspecting your items carefully before signing for the delivery or noting any damages with our drivers so they can take note of it. If you do find any damages, please report them to our Customer Service team through our hotline or email. We will work to resolve any issues as quickly as possible.

Absolutely! You can request a contactless delivery by contacting our Customer Service team through our hotline or email. A contactless delivery means that we will deliver your items to your front door or as close as we can get to it. Please note that smaller items that fit through a standard door frame will be pre-assembled, while larger items may require some assembly.

We strive to deliver your furniture as quickly as possible, typically within 7 days from the date of your order. During the checkout process, you can choose from various delivery preferences, so we can set up your furniture on a date and time that works for you.

We provide full-service delivery for all of our furniture items. Our team will unload and assemble all of your furniture items in the room or rooms of your choice on delivery day. Some items will arrive pre-assembled, while larger items like beds and sofas will be assembled by our team upon arrival. They will place the furniture in your home and clean up any delivery debris before they leave, ensuring a hassle-free delivery experience.

If you have already placed an order and wish to add more items, you can place another order with the same information as the previous one within 48 hours of the original order. Please write a note during checkout indicating that this is a second order, and we will adjust the shipping costs for you and ensure that all items are delivered together. If you have already received your delivery, unfortunately, you cannot add more items to the previous order. However, you can always place a new order with the items you need.

We understand that you may be expecting your order on a specific day, and we strive to fulfill all orders on time. However, there may be instances where there are unforeseen delays with our vendors getting your product to us. In such cases, we will do our best to keep you informed of any potential delays and provide updates on the expected delivery date. If your order is canceled, we will promptly notify you and issue a refund. Please rest assured that we are committed to providing you with the best possible customer service and will work to resolve any issues that may arise.

Our used items are repaired and refurbished by our in-house experts, undergo a thorough cleaning and sanitizing process and pass through multiple quality checks to ensure they are ready for a new life in someone’s home. The exception to this is our mattresses, which will always be brand new.

As a part of our sustainability model, your items may be pre-loved and refurbished. For your convenience, we offer both new and refurbished options. Of course, refurbished products are always more cost effective.

If your company needs to relocate to a new space, our design team will work with you to create a customized design solution that fits your new location and requirements. We will plan the move with you and ensure a seamless transition. Please note that Remospace does not offer relocation service so you need to have other providers do it.

If you place an order on behalf of your company, we will contact you for a soft authentication. Don't worry, it will only take a few minutes.

Don't be concerned, we are an interior design team with office design and consulting experience. We're always willing to help.

"We're here to help! Our team at Remospace is always happy to assist you in finding the perfect pieces to fit your style and needs. Simply reach out to us through our Live Chat, email, or phone number and let us know what you're looking for. Please include details such as the number of workspaces, lounges, and entrances, as well as a floor plan if possible. With this information, we'll be able to provide you with tailored suggestions to help make your space feel like home."

We offer invoices to both individuals and businesses. To export the invoice, please enter your business information correctly during the checkout process. We also offer online invoices in Billing Center for your convenience, as well as on-demand export.

To ensure our services remain affordable, we recommend change requests and conduct larger-scale rearrangements happen twice a year. However, we understand that urgent needs may arise, such as requiring additional chairs or tables. In such cases, we can accommodate these requests with a shorter lead time. We offer free office redesign services to meet your new requirements, but delivery costs will be charged.

Remospace offers two options: Buy now or Join a subscription plan. If you're not yet sure where you want to live, unsure of your preferred style, or enjoy moving frequently, our subscription plans are perfect for you. They allow you to live comfortably and sustainably without committing to the upfront cost of furniture. With subscription, you can easily swap out or return items as needed. If you've fallen in love with a specific piece of furniture and want to keep it permanently, our Buy now option is more fitting. It's all about your personal needs and preferences!

Yes, you will receive a lease detailing your rental plan with Remospace upon checkout. Please go over it during the order preparation process. To activate the guarantee and return policy, you must sign the contract on the delivery date.

You have the option to buy out, renew, or return your Remospace items at the end of your contract. If you buy it, you only have to make the remaining payment. The total rental and purchase price will not exceed our retail price. If you need to extend it, simply submit a request through the website. If you decide to end it or not. Within 5 days, our team will contact you and collect the products. Please keep in mind that if we are unable to contact you or you are unable to arrange for a pick-up within the time frame, a late return fee will be charged.

Your subscription begins on the date of delivery and assembly. You will not be charged during the preparation and delivery periods.

We are currently unable to assist with relocation, but you can do it yourself. If you move during your Remospace rental term, please notify us or update new location into Remospace website. Be cautious when disassembling, transporting, and reassembling items because you are responsible for their condition throughout the move. Please keep in mind that if you are moving outside of our service area, we will be unable to pick up or service your items.

"We understand that you may change your mind and request an early termination. We will not waste your time, and here are the instructions: Step 1: Access the Remospace portal and request a termination. Step 2: Our Customer Success team will contact you within 4 hours to schedule a collection time. Step 3: Our Delivery Team will come to your location to pick it up. Step 4: Once we confirm that the items have been returned to stock, we will refund your deposit into your Remospace account. Please keep in mind that if your current location differs from your registered location, you may be charged an additional shipping fee."

We are committed to sustainability and all of our items are delivered to your home in either new or like-new condition. Like-new refers to slight hairline scratches or small nicks in non-essential parts of the items. Before delivery, our items undergo a rigorous cleaning and sterilization process and are then inspected by our in-house professional furniture repair technicians. The only exception to this are our mattresses, which are always brand new!

Remospace Damage Cover makes it easier to feel at ease when renting furniture. In the event that your rented furniture is damaged and requires refurbishment or repair. You only need to pay 20% of the fee; the rest will be covered by the insurance company.

We understand that moving to a new apartment with your furniture is difficult. Remospace enables you to transfer the subscription to others. Please keep in mind that all subscription fees, refundable deposits, and related fees will be transferred as well. To begin, the recipient must confirm via email.

We love pets! In fact, the vast majority of our customers are beloved pet owners. Taking the same precautions you would with your own furniture should help you succeed here as well! Consider using upholstery if your pet has a habit of leaving excessive hair and dander. Minor wear and tear can be repaired, but repair fees for more significant marks, scratches, or upholstery damage will be determined on a case-by-case basis.

We hope you treat your Remospace items as if they were your own. We want you to feel at ease and live in it! While we can refurbish normal wear and tear, damage done outside of that, such as stains, minor chipped wood, ripped upholstery, or most other visible damage (breaks, cracks, spills, etc.), may require a bit more care, and any additional labor costs would be passed on to you. Repair fees are determined on an case by case basis. If you notice any damage, please contact our Customer Service team as soon as possible via our portal so that we can resolve it for you as soon as possible. You can also review our policy by clicking here.

We will notify you via email within 15 days of the expiration date for rental packages of one month or more, and within one day of the expiration date for rental packages of less than one month.

Without a doubt! If you like it, you can convert the rental package to a permanent purchase with a single click. You can use the remainder of your refundable deposit to purchase and/or pay the remaining bill. We guarantee that you will not pay more than our retail price to own it.

You certainly can! For each account, we support multiple rental orders and multiple locations. Orders are separate entities that must be managed separately.

Our plans are tailored to your specific lifestyle and requirements. Remember that all of our rental plans allow you to rent your furniture for a longer period of time. If you own a rental apartment or are moving to a new one. The 12-month plan is ideal for you! If you need to change the frequency of your furniture concept, consider a short-term plan of 1 to 6 months. If you rent the funiture to get your business started. Believe us, if you did not fight for it for at least a year, you will have no intention of terminating the package. Don't think that much!.

Subscribing to furniture with Remospace means that products are reused, when they would otherwise have to be bought new. You don't have to buy separate products, but can share them instead. The calculation includes both the amount of CO2 we save in the production of the product and in the transport of the material. Furniture is often used only once in one place and then replaced with a new one and thrown away. Instead of producing new furniture every time we want to redecorate, we can circulate existing furniture - imagine the difference we can make to the climate by cutting out the whole manufacturing process. Together, we're entering a new era where we can share and use only what we need when we need it. This means we stop wasting resources we don't have and have more freedom to change and be creative. We want to change not only buying behaviour but also the way the industry looks. Remospace lets manufacturers own their products and rent them from us, instead of selling them individually. By circulating furniture for a longer period of time, it creates initiative for manufacturers to produce high quality furniture. Hopefully, this will result in manufacturing no longer taking place under poor working conditions in low-cost countries. We want to enable more people to take greater social and environmental responsibility.

Remospace currently deliver in the greater Ho Chi Minh area, Ha Noi, and Da Nang! If you're somewhere outside those markets, let us know where you are and we can pass that along to our team as we continue to grow our business!

Renting furniture gives you flexibility and a stress-free way to change your space or relocate to a new city. We always encourage people to ""taste it first"" before committing to something ""forever."" Simply select your items and plans, and we'll take care of the rest. Remospace's rental plans also assist businesses and startups in lowering their initial investment costs when starting a new project. We also had well-prepared combos ready for your team the next day.

Remospace is a furniture rental service that allows you to be comfortable and flexible with your furniture while also helping to keep it out of landfills. You can join the Remospace community by signing up for one of our flexible rental plans, which vary in length depending on your items. If you'd rather buy your furniture outright, we have a purchase option that is similar to a traditional e-commerce purchase! Learn more about how Remospace works https://www.remospace.co/about